1. Do I need a BuyUSA account to shop?
Yes, it is requirement to sign up and get an account in order to Shop on BuyUSA.
2. What are the forms of payments to make a purchase on BuyUSA?
We accept payments via Mpesa, Airtel money, Yucash ,Credit Cards( Visa & Mastercard) and Debit Cards.
3. Are there any hidden charges?
The price that you see on product selected is the price you will pay plus any shipping and handling fees. Within Nairobi area, there is a flat rate handling fee of Ksh 300 for the first item and free for any additional item in the order.
4. How long does it take to deliver my purchases?
It takes approximately 10-14 working days to deliver your products. BuyUSA gets all its high quality products from the United States and procuring these products may take a few days from the thousands of suppliers we deal with. Furthermore there is the shipment from the US and clearing product in Kenya.
5. How do I check on status of my order?
You will be able to log in to your account and get latest information on status and estimated arrival of your order.
6. When you say 10-14 working days to receive orders, what does 'Working Days' mean?
A working day is any day of the week from Monday to Friday excluding weekends and holidays.
7. What are the delivery charges outside of Nairobi area?
At completion of purchase, you will contacted by customer service with the cost to ship your product to any destination countrywide. The amount quoted will be picked up at delivery of order.
8. Do you have a storefront or phone contact number?
BuyUSA is an entirely online store. In order to manage enquiries thoroughly and keep a good record, we decided to handle all through email. Please send a mail to customer service. Send to: CustomerService@BuyUSA.co.ke and we will get back to you ASAP.
9. When and how can I cancel/Return my order once placed?
You have 24 hours from order placement to cancel. If an order has been placed and has not left the United States for Kenya, a cancellation fee will be assessed depending on each suppliers return policies and shipping costs. If Order has left the United States, all shipping costs to return item back will be incurred by you and refund from supplier will be passed back. There is also a time limit of 30 days from purchase date to return product. Product to supplier.
10. How does BuyUSA handle the issue of damaged items or the wrong items received?
If your order arrives damaged or is not what you ordered you have a 48 hours to contact us to arrange a return. If you contact us after the 48 hour window period you will not be able to return the product unless it is an incorrect item that was delivered. Be advised using or opening an item may void this returns policy.